Cigarino support

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Write to us at cigarino@menhiris.com for anything at all. We read every message and answer in English or French. The answers below cover what comes up most often.

Purchases and Premium

What the free plan includes

• The humidor, limited to 10 different cigars. The cap counts references, not units: ten references with several of each stay within it.
• The tasting journal, with no limit on the number of entries and a tasting note of up to 150 characters.
• The full illustrated catalog.
• The wishlist.
• No advertising, ever.

Premium unlocks the unlimited humidor, several humidors instead of one, longer tasting notes (350 characters), and the statistics and recommendations. When you reach the free limit the app shows Humidor limit reached; nothing you have already added is removed or locked.

Restore a purchase

If you have reinstalled the app or changed device, open the Premium screen and tap Restore Purchases. Your purchase is found through the store account you bought with — your Apple account on iPhone, your Google account on Android — so make sure you are signed in with that same account.

If you see No purchases to restore, the purchase was almost certainly made with a different account. Nothing is lost: switch account on the device and restore again.

Change or cancel a subscription

Subscriptions are managed by the store that sold them, not by us. On the Premium screen, Manage subscription opens the right page, where you can switch plan or cancel. Canceling leaves Premium active until the end of the period you have already paid for.

On Android you can also go straight to your Google Play subscriptions, select Cigarino, tap Cancel subscription and follow the instructions.

The lifetime plan is a one-off purchase. There is nothing to cancel and it does not expire.

Refunds

We are not able to issue refunds: the store collects the payment and handles refund requests. On iPhone, use reportaproblem.apple.com. On Android, open play.google.com, click your profile picture, then Payments & subscriptions and Budget & order history, and click Report a problem next to the order. Google says a decision usually takes a day, and up to four. If the reason is a bug on our side, write to us first and we will try to fix it.

Your account

Why an account is required

Your humidor and your journal are stored on your account so they survive a lost phone and follow you to a new one. Without an account there would be nothing to restore.

Forgotten password

Use the password reset link on the sign-in screen. The message arrives at the address you registered with; check your spam folder if it does not appear.

Delete your account

In the app: Profile, then App & legal, then Delete account. No form to fill in and no waiting period. What is erased and what is kept is set out on the account deletion page.

Deleting your account does not cancel a subscription, because we do not control it. Cancel it first on the store that sold it — Apple or Google Play — otherwise billing continues.

Age check

Cigarino is for adults only. On first launch the app asks for your date of birth and your country, and applies the minimum age that country requires, 18 or 21. This check cannot be bypassed and the answer is not used for anything else.

Your humidor

Add a cigar

Two ways. Use existing picks a cigar from the catalog and fills in the specs for you. Enter manually is for anything the catalog does not have: you type the name, the brand and whatever else you know. Both accept your own photographs, a price and a purchase date.

Move a cigar to another humidor

Open the cigar in your humidor and choose Move to…, then pick the destination. Several humidors require Premium; on the free plan everything lives in one.

Create, rename or delete a humidor

In the humidor screen, open the selector at the top and choose Manage my humidors. Each one takes a name and an optional icon: home, office, travel, cabinet and others.

Deleting a humidor asks for confirmation, because the cigars inside it go with it. Move them somewhere else first if you want to keep them.

Sync and devices

Everything attached to your account syncs on its own as soon as the device is online. Sign in with the same account on a second device and your humidor and journal appear there.

If a change made on one device is not showing on another, check that both are online and signed in with the same account. The catalog images are cached on each device after the first download, so they stay visible offline.

When something goes wrong

The app will not start, or closes on launch

Force-quit and reopen it, then restart the device if that changes nothing. If it persists, reinstall: your humidor and journal live on your account, not on the phone, and come back when you sign in. Write to us with your device model and OS version — it helps us find the cause.

A network error keeps appearing

The app needs a connection to sign in, to sync and to load the catalog. On a company or hotel network, a filter is sometimes the culprit; try mobile data to confirm.

A photo will not upload

Photo upload needs a connection and permission to access your library or camera. If you refused the permission at some point, re-enable it in your device settings for Cigarino. You can always save a cigar without a photograph and add one later.

Privacy and data

We do not sell your data and there is no advertising in either plan. What we collect and why is set out in the privacy policy. To access, correct or erase your data, write to cigarino@menhiris.com.

Still stuck

Write to cigarino@menhiris.com. Telling us your device, your iOS or Android version and what you did just before the problem saves a round trip and gets you an answer faster.

See also the cigar glossary if a term in a cigar sheet is unfamiliar, and the terms of use.